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Privacy Policy

Last updated: 7 September 2026

This Privacy Policy governs the processing of personal data carried out by REACLIA, S.L. through the website www.reaclia.com, in accordance with Regulation (EU) 2016/679, the General Data Protection Regulation (GDPR), Spanish Organic Law 3/2018 on Personal Data Protection and the guarantee of digital rights (LOPDGDD), and all other applicable legislation.

Data controller

The data controller is:

REACLIA, S.L.
Tax ID: B22598627
Registered office: Paseo Sunyer, 45 BIS, 4th floor D, 43201 Reus (Tarragona), Spain
Email: support@reaclia.com
Telephone: +34 877 644 170

Hereinafter, "Reaclia".

What data do we process?

Depending on the relationship maintained with the data subject, Reaclia may process the following categories of data:

  • Identification and contact data.
  • Professional data.
  • Information relating to the commercial or contractual relationship.
  • Billing data and, where applicable, information required to manage payments.
  • Website browsing and usage data.
  • Technical data, such as the IP address, device used, browser, operating system, language, date and time of access, and pages viewed.
  • Information provided through contact forms and requests for information, services or support.
  • Information relating to communications with the company.
  • Any other information voluntarily provided by the data subject through the website or within the framework of their relationship with the company.

Reaclia will process only data that are adequate, relevant and necessary for the corresponding purposes.

Purposes

Personal data may be processed for the following purposes:

  • To respond to enquiries, requests for information and communications addressed to Reaclia.
  • To manage requests relating to the products and services offered.
  • To manage the commercial or contractual relationship with customers, including service provision, customer care, support, billing and payments.
  • To send commercial communications about Reaclia products or services where there is a lawful basis for doing so.
  • To comply with applicable legal obligations.
  • To analyse use of the website when the user has authorised cookies or technologies that require consent.

Lawful basis

The lawful basis for processing will depend on the purpose for which the data are processed and may be:

  • The data subject's consent, where required.
  • Taking pre-contractual steps requested by the data subject or performing a contract.
  • Compliance with legal obligations applicable to Reaclia.
  • Legitimate interests, where applicable, particularly in maintaining and managing professional relationships with companies, their representatives and contact persons.

Commercial communications will be sent in accordance with applicable legislation, and the data subject may object to receiving them at any time and free of charge.

Retention

Personal data will be retained for the time necessary to fulfil the purpose for which they were collected.

Where a commercial or contractual relationship exists, data will be retained for as long as that relationship remains in force and subsequently for the periods established by law to comply with applicable obligations and address potential liabilities.

Where processing is based on consent, data will be retained until consent is withdrawn, without prejudice to any applicable statutory retention obligations.

Once the relevant periods have expired, data will be deleted or, where appropriate, duly blocked for the applicable statutory limitation periods.

Recipients

Personal data will not be disclosed to third parties unless this is necessary to provide the services, there is a legal obligation, the data subject has given consent where required, or another lawful basis authorises the disclosure.

Certain data may be accessed by providers supplying services that Reaclia needs to conduct its business, including technology, hosting, communications, support, payment and other ancillary services.

Where such providers act as processors, they will process data on Reaclia's behalf, following its instructions and in accordance with applicable legislation.

Data may also be disclosed to public authorities, regulators, courts and tribunals where required by law or by a valid request.

Accuracy and mandatory nature of data

The data subject is responsible for ensuring that the personal data provided are truthful, accurate and up to date.

Where certain data are required to respond to a request or provide a service, their mandatory nature will be indicated. Failure to provide such data may prevent Reaclia from responding to the request or providing the corresponding service.

Rights

Everyone has the right to obtain confirmation as to whether Reaclia is processing personal data concerning them.

Data subjects may exercise the following rights, where applicable:

  • Access to their personal data.
  • Rectification of inaccurate or incomplete data.
  • Erasure of their data where the statutory requirements are met.
  • Restriction of processing in the cases provided for by law.
  • Objection to processing where applicable.
  • Data portability where the statutory requirements are met.
  • Withdrawal of consent at any time where processing is based on consent.

Withdrawal of consent will not affect the lawfulness of processing carried out beforehand.

Rights may be exercised free of charge by sending a request to support@reaclia.com and specifying the right to be exercised.

Where there are reasonable doubts about the applicant's identity, Reaclia may request the additional information necessary to verify it.

The data subject may also lodge a complaint with the Spanish Data Protection Agency (AEPD) if they consider that the processing of their personal data does not comply with applicable legislation.

Security and confidentiality

Reaclia will process personal data confidentially and apply appropriate technical and organisational measures to ensure a level of security appropriate to the risk and, as far as possible, prevent their loss, alteration, unauthorised access or processing.

Cookies

The use of cookies and similar technologies is governed by Reaclia's Cookies Policy.

Changes

Reaclia may update this Privacy Policy where necessary to adapt it to regulatory changes or changes in its processing activities.